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Insight breakfast: The customer experience

12 July, 7:30 am - 10:00 am

Vision West Nottinghamshire College and Nottingham Trent University (NTU) are working together on an exciting series of free insight sessions and masterclasses.  These events are all themed around business innovation, success and development.  They also provide the opportunity to network. 

Introduction to Insights

The insight sessions last for two hours and are delivered by business experts. They run from 8am-10am with the opportunity for breakfast and networking from 7.30am.  These sessions run monthly from January to October 2017 in the new university centre on the college’s Derby Road campus. Each session covers a different topic and is often complemented by a full-day masterclass. What’s more, since these are part-funded through ERDF, attendance at these events is completely free.

Insight Content

This month’s insight breakfast session is delivered by Center Parcs and is all about the customer experience and subtitled Delighting your customers every time.

Center Parcs have scored over 83% on customer service: above world class level according to the UK Customer Satisfaction Index.  They are keen to share their expertise and deliver this insightful session providing advice on how to deliver excellence within customer service.

Our guest speaker from Center Parcs will speak about their experiences and challenges reaching the peak of customer service excellence.  They will also share hints and tips that can be put into practice for small and medium businesses.

Further information

Places are limited and this event is bound to be popular so remember to secure your place quickly.  So, if you would like to attend this event, please register here.

You can also find more information on the Insight breakfast and masterclass programme here.

If you would like to know more about NTU’s enabling innovation programme, visit their dedicated webpage, telephone 0115 848 8899 or contact them by email.

Details

Date:
12 July
Time:
7:30 am - 10:00 am

Organiser

Nottingham Trent University

Venue

West Nottinghamshire College
Derby Road
Mansfield, NG18 5BH United Kingdom
+ Google Map
Phone:
01623 627191
Website:
http://www.wnc.ac.uk/

 
 
 
 

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